FAQ

If the minimum group size is 3 people can I purchase 3 of the items on my own to qualify as a group order?

Yes! If you purchase 3 on your own you will qualify as a group.

Can I add multiple group discount items to my cart as one transaction?

Unfortunately, each group purchase must have its own separate transaction. You can only start a new group order after you have checked out.

How do I join an existing group?

To join an existing group, you will need the group link that was given to you by the group leader when the group order was initiated.

Can more people join once the minimum group size is met?

Yes! As many people can join in on the same group to get access to the group discount even after the minimum group size is met successfully.

When will my group order process and ship?

Once the group closes 24 hours after it was created, if the minimum group size has been met, then the orders will process and ship in 1-2 business days.

What happens if my group does not meet the minimum group size?

If the group does not successfully meet the minimum group size after the group closes in 24 hours, your order will be refunded within 1-2 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund.

What happens if I want to make a return?

Returns are handled as individual transactions. You will be able to return any items you purchase without needing the entire group to return the items.

Help! Why did I not receive a group buy confirmation link?

Don't worry! Please make sure to check your spam folder for the group purchase email.

 

 

For any additional questions please reach out to us via the chat icon on the bottom right or at info@shopgachiga.com